refund policy

At Ozone Oaks, customer satisfaction is our priority.

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order.

To request a refund or replacement, please provide:

• Your order number
• A brief description of the issue
• Photos of the item (if applicable) 

•   Refund Eligibility      

  Refunds or replacements may be approved if:

  • The item arrives damaged.
  • The wrong item was received.
  • The item has a manufacturing defect.

  Items damaged through misuse or normal wear and tear are not eligible for a refund.

  Contact Us

  If you need assistance, please contact our customer support team and we'll work to resolve your issue as quickly as possible.